Refund policy
Return and Refund Policy
Every GleamPup product is made to order. Please review product details, sizing, color, and shipping information carefully before placing your order.
Damaged, incorrect, or defective items
If an item arrives damaged, incorrect, or with a manufacturing defect, contact us at gleampupshop@gmail.com within 25 calendar days of delivery. Include your order number and clear photos showing the item and the issue. For shipping damage, include photos of the packaging when available. After review, an eligible claim may receive a replacement or refund. A return of the damaged item usually is not required unless we specifically request it.
Change-of-mind returns and exchanges
Because products are made specifically for each order, we generally cannot accept returns or exchanges for choosing the wrong size or color, changing your mind, or providing an incorrect delivery address. This does not limit any rights that cannot legally be excluded.
Cancellations and order changes
To request a cancellation or order change, contact us immediately. We cannot guarantee a cancellation or change after production has begun.
Refunds and returns
Do not mail a product back unless we provide written return instructions and a destination. Approved customer refunds are issued to the original payment method. Bank processing times vary after a refund is submitted.
Questions
Contact us at gleampupshop@gmail.com.